Frequently Asked Questions

About

• What is Axis Health?

  Axis Health stands as your all-encompassing health and wellness partner, addressing a wide spectrum of conditions. Our platform facilitates virtual medical consultations and ensures the delivery of high-quality, affordable prescription treatments within the comfort of your home. While specializing in conditions that may cause patient discomfort, Axis Health extends its services to acute, subacute, and chronic disease care. Our team of US-based doctors conducts comprehensive patient evaluations and prescribes suitable medication therapies. Axis Health envisions extending accessible, top-tier healthcare solutions to individuals and communities across multiple states. With an expanding range of services, we ensure comprehensive care regardless of insurance coverage, all at a fraction of competitors’ costs. Explore Axis Health’ offerings and firsthand experience our swift, complimentary shipping and unmatched online convenience.

• What is the Axis Health process?

  Choose the therapy required, click on 'Start My Free Visit,' and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

• How much does Axis Health cost?

  In most cases, you may be eligible for a consultation at no-cost included with your order. If medication therapy is appropriate, you will be able to purchase it through the Axis Health platform at far lower costs than other sites and even cheaper than your local pharmacy.

• What pharmacy does Axis Health use to dispense medications?

  Axis Health partners with GoGo Meds DBA Jungle Jims, located at 5484 Dixie Highway, Fairfield, OH 45014. They are licensed to dispense medications in 44 U.S. states. However, please note that they do not dispense sterile compounds and are not licensed in the following states: California, Nevada, New Jersey, North Carolina, Texas, Massachusetts, Mississippi, New Hampshire, West Virginia, and Delaware. For any inquiries, you can reach them at (877) 858-3784.

• Who are the clinical providers for Axis Health?

  Our clinical providers are from Beluga Health, overseen by Jonah Mink, MD. Beluga Health, P.A., a Florida professional corporation, operates out of 1321 Upland Dr., Suite 18399, Houston, TX, 77043. If you have any questions or need to get in touch with our providers, you can email them at info@belugahealth.com.

Other

• Can I use my health insurance?

  We do not accept insurance. We believe an individual's access to quality care should not depend on a third party's opinion. Axis Health has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

• Is it legal to prescribe medications online?

  Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

• Can I use my local pharmacy?

  Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Axis Health’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

• When will I be charged for my medication?

  You will be billed for your medication when the medication is shipped based on the treatment plan you select.

• Is my information safe?

  Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

• How old do I have to be to use Axis Health?

  We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

• If I'm having an emergency, what should I do?

  In case of an emergency please call 9-1-1.

• Why do I need to submit a copy of my photo ID and take a picture of myself?

  State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Ordering

• Do I need to sign for my order?

  No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

• How do I change my credit card?

  You can change your method of payment at any time. Login to your Axis Health account and follow the prompts.

• What if I have a problem with my order or my account?

  Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

• How long will it take to get my medication?

  Once you complete the online visit, you'll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

• How can I change my shipping address?

  Login to your Axis Health account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Returns

• How do I reorder or cancel?

  Login to your Axis Health account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

• Can I return my medications once I receive them?

  Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.